Complaints Investigation Technical Investigator - (JP10099)
Company: 3 Key Consulting
Location: Thousand Oaks
Posted on: April 1, 2026
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Job Description:
Job Title: Complaints Investigation Technical Investigator -
(JP10099) Location: Thousand Oaks, CA. 91320 Employment Type:
Contract Business Unit: Commercial Drug Product Data Science
Duration: 1 years (with likely extensions) Notes: Must be fully
vaccinated. Onsite. M-F. Posting Date: 04/15/2022 3 Key Consulting
is hiring a Complaints Investigation Technical Investigator for a
consulting engagement with our direct client, a leading global
biopharmaceutical company. Job Description: Our client is currently
seeking a complaints investigation technical investigator in our
Complaints Trending and Investigation group. This position will
report to our Sr. Manager of Complaints Trending and Investigation.
In support of client’s mission to serve patients, the Complaints
Trending and Investigation group at Amgen is a diverse team working
to continuously improve our clinical and commercial drug delivery
devices in order to ensure supply and to optimize the patient
experience. The complaints investigation technical investigator
will conduct technical investigations of Level 2 and 3 complaints
associated with product design and/or usability issues, as well as
conduct trend and consolidated investigations using data analytics.
S/he will be responsible for the validity and integrity of the
investigations and reports, including the data and its statistical
analysis. S/he will also participate and/or lead in cross
functional ideation of design solutions. The complaints
investigation technical investigator maintains close interaction
with the engineering and quality management functions to contribute
to product improvement and management reporting. Additionally, s/he
will support the implementation and validation of the equipment in
the investigation lab. Basic Qualifications: Master’s degree and 3
years of related medical/biopharma development or Operations
experience; OR Bachelor’s degree and 5 years of related
medical/biopharma development or Operations experience; OR
Associate’s degree and 8 years of related medical/biopharma
development or Operations experience; Preferred Qualifications:
Bachelor’s, Master’s or PhD in Engineering, Science or Biomedical 2
years of experience in complaints investigation within a
development, manufacturing, post-market or equivalent environment
Experience with statistics and statistical analysis Demonstrated
competency in root cause analysis methodology Experience with
protocol and report writing, process and test development and
execution, and writing standard operating procedures (SOP) Strong
technical writing and interpersonal skills Results-driven and
detail-oriented team leader Why is the Position Open? Supplement
additional workload on team. Top Must-Have Skill Sets: Good oral
and written communications skills Detail oriented Technical degree
Day to Day Responsibilities: Lead root cause analysis of mechanical
and/or electromechanical products to identify root cause using
tools such as tolerance analysis, fishbone diagrams, “5 Whys”, and
risk assessments such as FMEA’s or Fault Tree Analysis Perform
trend and consolidated investigations. Accountable for validity of
statistical assessment of data to identify trends, as well as
ownership of monthly reports Perform technical trend and
consolidated investigations, including statistical assessment of
data to identify trends, as well as generation of monthly reports
Develop and perform relational data analytics in support of
investigations Deliver reports and investigations on time per
client and regulatory requirements Understand customer / patient
use of client’s packaged and/or distributed mechanical and/or
electromechanical products Understand manufacturing processes for
client’s packaged and/or distributed products Support the
implementation and management of the lab infrastructure, including
all equipment used for investigations Provide requirements for lab
and investigational equipment to device development teams in
support of new device platforms Employee Value Proposition:
Exposure to different departments within client organization. Red
Flags: Job hopping. Interview process: Phone screening followed by
in-person interview. We invite qualified candidates to send your
resume to resumes@3keyconsulting.com . If you decide that you’re
not interested in pursuing this particular position, please feel
free to take a look at the other positions on our website
www.3keyconsulting.com/careers. You are also welcome to share this
opportunity with anyone you think might be interested in applying
for this role. Regards, 3KC Talent Acquisition Team
Keywords: 3 Key Consulting, La Habra , Complaints Investigation Technical Investigator - (JP10099), Science, Research & Development , Thousand Oaks, California
