Client Services Representative - Temporary (M-F 8:00am-4:30pm EST)

Company: WorkCare Inc.
Location: Anaheim
Posted on: April 18, 2024

Job Description:

Job Summary

The Client Services Representative continuously communicates with clients and authorized agencies both verbally and in writing to schedule and complete corporate health exams. This is a temporary position anticipated to last approximately four (4) months. There is potential for this role to become a regular-full time position depending on business needs.
Responsibilities

• Responsible for scheduling and completion of corporate health exams. Primary duties include but are not limited to:
  • Verify past medical records to authorize protocols for current exams.
  • Maintain correct database of client, employees, and clinic information. Update as necessary.
  • Bring problems or concerns expressed by client(s) to the Customer Experience Supervisor.
  • Provide day-to-day customer support by answering emails and inbound calls.
  • Meet deadlines and company goals.
  • Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.
    Qualifications
    
    
    • Education and Experience
      
      High school diploma or general education degree (GED) -or- one to three years related experience and/or training-or- equivalent combination of education and experience

      • Skills and Competencies
        Strong verbal, written and interpersonal communication skills.Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance with company policy and procedures; and take initiative on issues that arise daily.Demonstrate civility - employee shall work well under pressure meeting multiple and sometimes competing deadlines. Demonstrate cooperative behavior with colleagues, supervisors, and clients.The ability to create and edit written materials; the ability to gather data, compile information and prepare reports.Ability to manage multiple priorities, with attention to detail and accuracy. Strong time management, organizational, and follow-through skills.Ability to meet and exceed daily and weekly individual performance goals.Requires regular and predictable attendance and punctuality.

        • Computer Skills
          Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.

          • Physical Demands
            • Requires sitting for long periods of time, working at a desk. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. The employee is occasionally required to stand, walk, stoop, kneel and/or crouch. The employee must occasionally lift and/or move up to 25 pounds.
            • Work Environment
              Mainly indoor, office environment conditions.The noise level is usually moderate. Air quality is good, and temperature is controlled.Work Environment must be free from background noise and distraction. At home set up must meet all Company IT, privacy, and safety requirements.
              Additional Job Information
              
              This is a full time temporary position anticipated to last 4 months. The work schedule is Monday-Friday 8:00am-4:30pm EST. Candidates can be located in any time zone as long as they can work the required hours of the position. This is a fully remote position. Candidates must reside in the United States and be authorized to work lawfully in the United States for any employer. The salary for this position is $19.00-$20.00 per hour. Compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable laws. WorkCare is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.
              About WorkCare
              
              WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach. Our mission is Protecting and Promoting Employee Health...from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves. Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains. Visit to learn more.

Keywords: WorkCare Inc., La Habra , Client Services Representative - Temporary (M-F 8:00am-4:30pm EST), Sales , Anaheim, California