Senior Director of Customer Success

Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025

Job Description:

A company is looking for a Senior Director, Customer Success Automation.
Key Responsibilities

Drive retention strategies using AI, automation, and predictive analytics to reduce churn
Optimize customer engagement through a tech-touch model that scales with automation
Lead AI-driven process automation and collaborate with cross-functional teams to enhance customer success

Required Qualifications

10+ years of Customer Success leadership experience in a SaaS or cloud-based environment
Proven track record in retention and churn reduction for mid-market and enterprise customers
Experience in leading AI, automation, or digital transformation initiatives
Expertise in building and scaling tech-touch and AI-powered customer success models
Strong analytical skills with experience using tools like Planhat, Salesforce, or Tableau

Keywords: VirtualVocations, La Habra , Senior Director of Customer Success, Executive , Vista, California

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