Senior Case Manager, Turning Point
Company: The People Concern
Location: Los Angeles
Posted on: May 2, 2024
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Job Description:
Senior Case Manager, Turning Point
Los Angeles, CA, USA
Req #11016
Wednesday, March 27, 2024
Title: Senior Case Manager
Location: Turning Point
Status: Full-time, Non-Exempt
Summary
The Senior Case Manager, Turning Point will be responsible for
supervision of case management and line staff for this Interim
Housing Program for The People Concern. This position is
responsible for maintaining the highest quality services and
efficiency of programming, while fostering teamwork and integration
among staff working in this program. Selected candidate will work
Tuesday through Saturday 8am to 4:30pm.
Essential Duties and Responsibilities
* Develop effective relationships with clients using a
client-centered approach that includes motivational interviewing,
harm reduction and trauma Informed care principles
* Work as part of an interdisciplinary team to provide
comprehensive, integrated care to individuals experiencing
homelessness, mental illness and substance addiction
* Provide guidance to staff ensuring that they are able to
implement appropriate interventions to reduce barriers
* Promote opportunities to support critical thinking among team
members
* Provide crisis intervention and triage services
* Work with clients in the DMH funded Interim Housing Program
(IHP)
* Work with the Director to ensure that the physical site is
well-maintained and safe
* Provide oversight of the daily operations of shelter, including
scheduling of staff and making sure that all shifts are
appropriately covered
* Work with management team to provide on call coverage for
emergencies
* Develop expert knowledge of documentation required by the agency
and the funders, and ensure compliance with documentation
standards, including electronic databases and paper charts
* Work within the CES system to ensure most vulnerable are being
matched to best fit housing options
* Manage intake process and ensure that all open beds remain filled
with appropriate referral in timely manner
* Assist with preparing data for reports to funders, and track
other data as directed
* Responsible for and overseeing internal site auditing of client's
charts
* Effectively represent agency at funding partner or collaborative
meetings
* Provide individual and team supervision, support, and performance
evaluations for all direct reports
* Co-Facilitate staffing meetings
* Ensure adherence to agency policies and procedures
* Facilitate weekly case conferencing to create a supportive
environment and ensure reduction of barriers that prevent an
individual from developing an appropriate housing plan
* Communicate effectively, and in a timely manner, with management,
peers, collaborators, and funders
* Coordinate and collaborate with other agency programs to provide
greater support and assistance to clients in this program
* Maintain client confidentiality at all times, while following
agency, state, and HIPAA laws
* Incorporate life skills programming and other milieu and
enrichments services into the program design
* Develop and improve programing, identify and implement new
systems when appropriate, manage budgets and participate in hiring
of all staff
* Train staff on programmatic expectations, including
documentation, boundaries, and strength based approach to
interventions
* Maintain a current, thorough knowledge of community resources and
utilize these to provide services to clients
Qualifications
1. Bachelor's Degree in Social Work, Psychology or related field,
Masters' degree in mental health field (Social Work, MFT, or
Psychology) a plus 2. Minimum two years of experience in a
nonprofit setting at an agency that provides services to
individuals that have a history of homeless, mentally illness, or
are dually diagnosed 4. Minimum of two years' experience providing
Case Management services to homeless population required 5. Skilled
in non-violent crisis intervention 6. Demonstrated knowledge of
issues faced by population served 7. Detail oriented with excellent
time management, organizational, written, verbal, interpersonal,
presentation, teambuilding and computer skills 8. Demonstrated
ability to handle multiple tasks simultaneously and to work
independently and creatively 9. Detail oriented with excellent time
management, organizational, written, verbal, interpersonal, team
building, and computer skills 10. Current, valid California
Driver's License with an acceptable driving record 11. Ability to
provide some evening and weekend hours to ensure continuity of
care
12. Proficient in Microsoft Word, Outlook, Excel, and database
applications 13. Able to obtain and maintain CPR/1st Aid
certification
Preferred Qualifications
1. At least two years of leadership/management experience preferred
in an Interim Housing site preferred
Work Environment
1. Regularly required to drive to different local sites throughout
the day 2. Will necessitate working in busy and loud environments
3. Will be required to sit for long periods of time 4. Will be
exposed to elements like cold, heat, dust, noise and odor 5. Will
need occasionally to stand, reach, lift, bend, kneel, stoop, climb,
push, and pull items weighing 50 pounds or less 6. May need to
bend, stoop, twist ,walk, climb throughout the day
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all
times
Be proactive, creative, and flexible in determining, evaluating,
researching, and resolving issues
Organize and prioritize multiple activities to meet all external
and internal deadlines
Maintain a professional demeanor that reflects positively on the
agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and
collaboration
Ability to prioritize different tasks with minimal supervision
Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type
Hourly
Min Hiring Rate
$26.00
Max Hiring Rate
$26.00
Travel Required
Yes
Required Education
High School
Apply Now
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