Customer Service Representative ( Vietnamese)
Company: TEKsystems
Location: San Ysidro
Posted on: February 20, 2026
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Job Description:
Job Description Job Description Job Description: Patient Access
/ Call Center Representative (Vietnamese)Position Summary The
Patient Access Representative serves as the first point of contact
for patients, providers, and partners. This role is responsible for
delivering exceptional customer service, efficiently managing a
high volume of incoming calls, and ensuring accurate appointment
scheduling and communication within the electronic medical record
(EMR). Key Responsibilities Answer and manage 60–80 incoming calls
per day from patients, vendors, insurance companies, and other
medical facilities. Provide excellent customer service by
professionally greeting callers, actively listening, accurately
assisting with requests, and ensuring proper call closure.
Schedule, reschedule, edit, and cancel patient appointments via
telephone, SMS, and the Patient Portal in accordance with clinic
protocols. Screen, triage, and route patient calls to appropriate
departments to ensure timely and effective resolution. Ensure
accurate patient registration, appointment scheduling, and
follow-up appointment coordination within the EMR. Take clear,
concise, and accurate messages using internal communication
templates. Respond to patient inquiries with empathy and
professionalism while adhering to established workflows and
guidelines. Maintain effective communication and strong working
relationships across departments to support patient care.
Demonstrate working knowledge of SY Health programs, services, and
policies. Meet or exceed departmental productivity and quality
assurance standards. Perform additional duties as assigned.
Qualifications & Skills Strong verbal communication and active
listening skills Ability to multitask and remain composed in a
fast-paced, high-call-volume environment Customer-focused mindset
with a commitment to patient satisfaction Attention to detail and
accuracy in documentation Experience with EMR systems and
scheduling software preferred Ability to work collaboratively
across departments Vietnamese Speaker PriorityWest Job Type &
Location This is a Contract to Hire position based out of San
Ysidro, CA 92173. Pay and Benefits The pay range for this position
is $25.00 - $25.00/hr. Eligibility requirements apply to some
benefits and may depend on your job classification and length of
employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the
benefits available for this temporary role may include the
following: • Medical, dental & vision • Critical Illness, Accident,
and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax
contributions available • Life Insurance (Voluntary Life & AD&D
for the employee and dependents) • Short and long-term disability •
Health Spending Account (HSA) • Transportation benefits • Employee
Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in San Ysidro,CA
92173. Application Deadline This position is anticipated to close
on Feb 21, 2026. h4>About TEKsystems: We're partners in
transformation. We help clients activate ideas and solutions to
take advantage of a new world of opportunity. We are a team of
80,000 strong, working with over 6,000 clients, including 80% of
the Fortune 500, across North America, Europe and Asia. As an
industry leader in Full-Stack Technology Services, Talent Services,
and real-world application, we work with progressive leaders to
drive change. That's the power of true partnership. TEKsystems is
an Allegis Group company. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. About
TEKsystems and TEKsystems Global Services We’re a leading provider
of business and technology services. We accelerate business
transformation for our customers. Our expertise in strategy,
design, execution and operations unlocks business value through a
range of solutions. We’re a team of 80,000 strong, working with
over 6,000 customers, including 80% of the Fortune 500 across North
America, Europe and Asia, who partner with us for our scale,
full-stack capabilities and speed. We’re strategic thinkers,
hands-on collaborators, helping customers capitalize on change and
master the momentum of technology. We’re building tomorrow by
delivering business outcomes and making positive impacts in our
global communities. TEKsystems and TEKsystems Global Services are
Allegis Group companies. Learn more at TEKsystems.com. The company
is an equal opportunity employer and will consider all applications
without regard to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: TEKsystems, La Habra , Customer Service Representative ( Vietnamese), Customer Service & Call Center , San Ysidro, California
